Frequently Asked Questions
Everything you need to know about our premium tailoring and services.
What is the standard delivery timeframe for domestic orders?
Standard shipping within Australia typically takes 3-5 business days, while express delivery usually arrives within 1-2 business days.
What is your return policy for online purchases?
We offer a 30-day return policy for full-priced items. Products must be in original condition, unworn, and with all tags attached to be eligible for a refund or exchange.
Do you offer in-store tailoring and alterations?
Yes, we provide professional tailoring services at most of our standalone boutiques to ensure your suit or trousers fit perfectly.
How should I care for my 100% Merino wool suit?
We recommend dry cleaning only when necessary. To maintain the garment's life, hang it on a wide-shoulder hanger and allow it to air out between wears.
Can I click and collect my order?
Absolutely. You can select the 'Click & Collect' option at checkout to pick up your order from your nearest M.J. Bale store at no additional cost.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and interest-free payment options including Afterpay and Zip Pay.